Wednesday, February 6, 2013

Postal Service Declines The Result of Digital

We all have seen the decline of the US Postal Service as, like any government organization, has high costs and lack of innovation.  And despite their motto to deliver through all types of bad weather, it is in fact the technology environment that has taken the biggest toll.

The quantity of mail flowing through the system keeps declining with the rise of online connectivity and consumer acceptance with the web.  We don't write letters to our family and friends, we send e-mails.  We don't mail our checks to the credit card companies, we pay online.  We don't send as many birthday or anniversary or get well cards because of the speed and ease of social media.  In fact, why send a birthday card when Facebook tells me who's birthday it is today and offers me a quick link to send them some birthday wishes.  I write less checks, I send less cards, I write less letters, I buy less postage stamps.  The world around the post office has changed while the institution stays the same.

So it should come as no surprise that  the Postal Service has decided to lower its costs and adapt to less quantity of mail by reducing its workload.  "The U.S. Postal Service plans to stop delivering letters and other first-class mail on Saturdays beginning Aug. 1, although packages will continue to be delivered."  I am confident that this change will go over with barely a whisper.  Most important mail is delivered digitally.  Packages of any importance don't have to rely on the US Post Office when Fed Ex and UPS are also on the job.  It is a big change for an institution that "started Saturday delivery in 1863."  But as much as we may want to weep nostalgic, change is the only constant/

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