Wednesday, August 15, 2007

DirecTV, WOW! Top J.D. Power Study

This study is based on customer satisfaction of cable and satellite providers. Can't be the service, must be the content. I would love to learn what made the difference. Having the triple play, and enjoying the cost advantages, the only thing that would drive me to satellite is the NFL package. I've personally experienced reception problems during bad weather, so it can't be reliability. perhaps the TIVO DVR is a factor, not sure. This announcement of results only has me asking more questions as to why they are superior. I suspect that cable operators have a built in bias against them and satellite is seen as the alternative "good guy". Timely release of research considering my last post on Direct TV.