Saturday, October 30, 2010
The NLCS, 2 World Series games, NFL Football, and of course all the Fox TV shows have been unavailable to Cablevision customers for too many weeks. And in that time, customers have been asking for rebates, others have switched to alternative distributors like FIOS and Direct TV, and others have purchased a digital antenna. And others have learned to simply do without. This battle simply demonstrates that both sides are wrong. Putting the consumer in the middle is not smart and forges bad feelings. Both Cablevision and Fox may hope the public has a short memory and will soon forget once this ugly business ends. But others will see this as a wake up call to what is going on in cable. I am not taking either company's side in this argument. Both are wrong; but at the end of the day, regardless of the outcome, the only party hurt will be the customer. And that is ultimately who needs to be protected.
Posted by Andy Hunn