Tuesday, April 24, 2007
I'm always wondering why and sometimes why not. Opportunities to enhance the usage of tv intrigue me. I'm still waiting for the social networking sites to become linear and on-demand. Heck TMZ is creating a tv show. So when I saw the above headline tying in TIVO with Verizon Fios and AT&T U-Verse, I wonder where is the Comcast announcement. Comcast has been working with TIVO for a couple years to brings its software into the Comcast DVR experience. And yet, no TIVO, no mobility, nothing. Are the telephone companies more aggressive marketing behavior, the kinds of moves that will encourage consumers to switch cable providers? The race may be getting tighter. Speculation remains that Cablevision on Long Island is nervous about the Verizon push. My only advice to all the players, at the end of the day, don't forget about service. Over deliver to your customer - faster response to calls, faster service calls, faster resolution of problems, rewards and smiles. Neighbors talk!
Posted by Andy Hunn